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REFUNDS & RETURNS

Soulty Tribe Threads - Refunds and Returns Policy, woman's hand holding phone

We hope you love everything you purchase from Soulty Tribe Threads. Should there be any issues we ask that you contact us by phone or email within 48 hours of receiving your order. Please read our Refunds & Returns Policy below (an extract from our full Terms of Service) for an outline of our terms.

REFUNDS AND RETURNS FOR CUSTOMERS

 

We comply with the Australian Consumer Law

You are entitled to various consumer guarantees, rights, and remedies under the Australian Consumer Law including, but not limited to, consumer guarantees that the Products are of acceptable quality, fit for purpose, and match the description we provide on our website. You will have the right to have a Product repaired, replaced, or refunded if it does not meet a consumer guarantee. You also have the right to the reasonable costs of any return postage.

Except as required by law, we do not warrant the quality of the Products or warrant that they will meet your expectations. We do not provide refunds for changes of mind, where a problem with the Products is due to your misuse, failure to comply with the manufacturer's and our instructions, where you fail to take reasonable care, or where you fail to provide us with adequate information.

If we need to cancel your order we will provide a refund

Except as required by law, all sales for our Products are non-transferable and non-refundable. On occasion, we may cancel an order for a Product where we are unable to fulfil it. In these or similar circumstances where we have to cancel an order, we will provide you with a full refund. In some instances, where we cannot fulfil part of your order, we will call you and ask if you would like a replacement or substitution product or refund. We have the right to refuse, limit or cancel any order for our Products, including, but not limited to, where an order appears to be by resellers or distributors without permission. We do not provide refunds except as required under Australian Consumer Law.

LIABILITY AND INDEMNITY

To the extent which we are entitled to do so, our liability under the Australian Consumer Law will be limited, at our option to:-

  • the replacement of the products or the supply of equivalent products; or

  • the payment of the cost of replacing the products or of acquiring equivalent products.

In any case, our liability to you will not exceed the amount actually paid by you to us for the most recent Product for which you have paid.

You agree to indemnify us, and to keep us indemnified from any Claim arising out of or in connection with your breach of this Agreement.

The above are extracts from our TERMS OF SERVICE, please read for a full outline of our Terms and Conditions of Service for Customers.

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